Privacy Policy

Last updated: 11-09-2026

This Privacy Policy describes how TecniCubes ("we", "us", or "our") collects, uses, and protects your information when you use EzTask ("the Service"), including the EzTask web application and the EzTask mobile apps for iOS and Android ("the App").

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, mobile number, company name, and password. If you sign up through a tenant workspace, your tenant administrator provides your initial credentials. When you sign in with a one-time password (OTP), we send the code to your registered email address or mobile number and store the verification result.

Mobile App Data

The App collects only what is needed to provide the Service. It does not track your location, does not access your contacts, and does not use advertising identifiers.

  • Camera and photo library: Used only when you choose to attach a photo or file to a task, ticket, or comment. Access is requested at the time of use and can be revoked in your device settings.
  • Camera for QR sign-in: Used only when you choose to scan a QR code shown in the web application to sign in on your device. The scanned code is not stored.
  • Files you attach: Photos and files you attach are uploaded to your workspace storage. If a photo contains embedded location metadata, it may be preserved in the file you upload.
  • Device storage: Your session token and app preferences are stored securely on your device so you stay signed in. They are removed when you sign out or uninstall the App.
  • Diagnostic data: Basic device type, operating system version, and app version may be recorded with support requests and error logs to help us fix problems.

Usage Data

We automatically collect information about how you use the Service, including pages visited, features used, task activity, and billing actions. This data is used to improve the product and provide support.

Billing Information

Payment processing is handled by third-party providers. We store transaction records (amounts, dates, plan details) but do not store credit card numbers or bank account details.

2. How We Use Your Information

  • To provide and maintain the Service
  • To authenticate users and manage tenant access
  • To process billing and subscription management
  • To send service-related notifications (billing alerts, task assignments, approvals)
  • To improve the Service based on usage patterns
  • To provide customer support
  • To comply with legal obligations

3. Data Isolation

EzTask is a multi-tenant platform. Each tenant's data is logically isolated. Users from one tenant cannot access another tenant's tasks, billing records, or user information. Provisioning administrators (TecniCubes staff) can view tenant metadata (name, plan, subscription status) for operational purposes.

4. Data Sharing

We do not sell your personal data. We may share information with:

  • Service providers: Hosting (cloud infrastructure), email delivery, payment processing
  • Legal requirements: When required by law, court order, or governmental authority
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. When a tenant is deactivated, their data is retained for 90 days before permanent deletion. You may request earlier deletion by contacting support.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, secure authentication (JWT), and role-based access controls. See our Security page for details.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a machine-readable format
  • Withdraw consent for optional data processing

8. Account Deletion

You can delete your EzTask account at any time. In the App, go to Profile → Delete Account. On the web, go to Settings → Account → Delete Account. You can also request deletion by email. Full steps and what gets removed are described on our Delete Account page. Deletion requests are completed within 30 days.

9. Children's Privacy

The Service is intended for business use and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.

10. Third-Party Services

The App and the Service rely on a small number of third-party providers to operate: cloud hosting and file storage, transactional email and SMS delivery for OTP codes and notifications, and payment processing. These providers process data only on our instructions. The App does not include third-party advertising or analytics SDKs.

11. Cookies

On the web, we use essential cookies for authentication and session management. We do not use third-party tracking cookies. Analytics cookies are optional and can be declined. The App does not use cookies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or in-app notification at least 30 days before they take effect.

13. Contact

For privacy-related inquiries, contact us at privacy@tecnicubes.com or through our contact page.